Refund policy

  1. At Mossveil, your satisfaction comes first. If our product doesn’t suit you, we offer a 10-day Money Back Guarantee—no questions asked.

    Eligibility for Refund

    • You can request a return within 10 days of receiving your order.

    • The product must be returned in order to claim a refund.

    • Delivery/shipping charges are non-refundable.

    How to Return

    • The customer will send the product back at their own courier cost, using any courier service of their choice.

    • Once we receive the returned product, your refund will be processed.

    Refund Timeline

    • Refunds are issued via bank transfer only.

    • Please allow up to 14 working days after we receive your returned product for the refund to be completed.

    How to Initiate a Return

    You can start your return or refund request by contacting us through:

    • WhatsApp

    • Any of our social media pages